Consulting Results – Examples

Client:               The Adventist Health Care System, Bill Robertson, CEO; Susan Glover, Chief Quality Officer; Barbette Weimer-Elder, Director

Challenge:       Design and implement leadership development for organization of 8000 employees, $500 million annual revenues.

Results:              Designed and delivered Performance Rising training workshops, organizational interventions, and web-based learning initiatives to equip over 600 leaders in one year.

                           “I’ve seen many leadership development workshops, and I would hold ours up against any of them.  Performance Rising is a world-class program.”  Bill Robertson, CEO

Client:               The Greater Washington Sleep Disorder Center

Challenge:       Bring together a leadership team to create a shared vision and strategy among 16 regionally dispersed offices.

Results:              Designed and implemented a series of leadership team development sessions, followed by a large scale strategy development meeting with 70 staff.

                           “Our leaders met with Gene or Barbette three or four times before the retreat, and Gene met privately to prepare each speaker.  We had a chance to review our goals for the retreat and our preferred outcomes – and we achieved them.”  Marc Raphaelson, MD

Client:               Corning Photonic Technologies, Bill Willson, Director, Optical Modules, Scott Quist, Product Line Manager, Dispersion Compensation

                           $7.0 billion annual revenues.

Challenge:       Help business respond to dramatically changing marketplace conditions for optical transmission devices. Facilitate a market-based strategy development process with a cross functional project team.

Results:              Identified and implemented new market segmentation, product line management, and selling strategy for dispersion modules.  Developed and launched new outsourced product.  Product line became one of a few positive contributors to Photonic business during a difficult downturn.

”Gene proved himself to be reliable, detail oriented and relentless in delivering his assigned objectives.  I can whole-heartedly recommend Gene for consulting work that gets results.”  Bill Willson

Client:               Shared Services Excellence Center, Lucretia L. Skoda, Manager Organizational Effectiveness

 

Challenge:       Create a world class standard of customer service for all employees.  Develop and deliver a customized customer service skills training program.

 

Results:              Entire organization completed customer service skills training.  Key result indicators and measurement approaches identified by each department. 

“Team members came back enthused and energized.  This program has given them new techniques and skills they can employ immediately in their work.”  Lucretia L. Skoda,

Client:               Creative Orthotics & Prosthetics, Inc, John Renz, CEO

 

Challenge:       Equip management team with system and skills to effectively manage employee performance.  Design and deliver a comprehensive performance management system with management skills training.

 

Results:              Designed and delivered custom interactive workshop, performance management system manual, and follow up coaching.  Managers have embraced the new system.

Thank you for presenting “Managing for High Performance” at the April managers’ meeting.  This allows the high performing, independently motivated staff to understand the goals that are meaningful to the company and the individual.  It also allows the low performing staff the opportunity to discuss how to raise their performance.  I have found your services to be of great value to me and the company I lead.  John Renz

Client:               Corning Optical Fiber, Andy Humphries, Human Resource Manager

 

Challenge:       Equip world wide sales force with customer presentation skills.

 

Results:              Designed and delivered customized presentation and selling skills program.

”Thanks for your contribution towards such a high quality product.”  Alan Eusden, Division Vice President


 

Client:               Sullivan Park Research Center, Dr. Joseph Antos, Director, Fiber Development, Mark Sozanski, Manager, Photonic Fiber Development

Challenge:       Dramatically shorten the learning curve for scientists and engineers developing new generations of optical fibers for Corning.

Results:              Designed and implemented 5 day “RapidSmart” program condensing 6 months of learning curve into one week.

                           “Very knowledgeable, engaging, kept me interested.”

Client:               Horseheads First United Methodist Church, Dr. Robert O. Sherburne, Pastor, Bill Lock, Chairman, Church Council.

 

Challenge:       Facilitate leadership team to develop shared vision, mission, and action plans.  Team building to create a cohesive group.

 

Results:              Delivered a full day workshop resulting in consensus on key values and mission elements.